Context
Existing production workflow system with fragile implementation and chaotic delivery.
Risk
Unmanaged technical debt and unclear delivery practices created operational risk and reduced confidence in delivery predictability.
Intervention
- Established clearer ways of working across analysis, delivery, and operations
- Triaged technical debt and introduced controlled remediation
- Set a roadmap for architectural evolution aligned to deliverables
Outcome
Improved delivery predictability and reduced operational fragility, enabling the programme to proceed on a more sustainable basis.