Context
The Home Office undertook a Digital Services Strategy Assessment (DSA) to evaluate how effectively its digital services strategy supported the delivery of new business requirements. This included understanding how multiple capabilities across the organisation contributed to the rollout of working digital services in a complex, regulated government environment.
Risk
The delivery of new business capabilities relied on coordination across multiple teams, functions, and technical domains.
Without clear assurance of the digital service strategy and cross-functional delivery approach, there was material risk of fragmented implementation, delayed rollout, and misalignment between strategic intent and operational execution.
Intervention
I supported the Home Office in the creation of the DSA Assurance Review, operating in an independent advisory capacity.
My work focused on:
- Reviewing the existing digital service strategy and its alignment to business objectives.
- Assessing how delivery and technical capabilities implemented new business requirements in practice.
- Evaluating cross-functional ways of working across product, delivery, technology, and operations.
- Examining rollout plans and delivery dependencies to identify risks and constraints.
- Providing clear, evidence-based assurance and recommendations to support confident decision-making.
Outcome
The Home Office gained a clearer understanding of the effectiveness of its digital service strategy and how it translated into delivery and rollout outcomes. The assurance review highlighted strengths, surfaced risks and gaps, and provided actionable guidance to improve coordination, reduce delivery risk, and support more predictable and effective implementation of new digital services.